Help installing and activating Voyzu Contacts Directory for G
Voyzu Contacts Directory for G Suite is available only to G Suite users, i.e. it cannot
be installed with a
regular Gmail account.
The online software is very simple to install and activate, as there is full integration
with you as a G Suite
Follow these simple steps to install and activate Voyzu
As a domain administrator, install from the G Suite marketplace
to install Voyzu Contacts Directory for G Suite. Only 'Domain install' is supported as
voyzu needs access to
Individual install is not supported and you will receive a verification warning if you
attempt an individual
You will see a screen informing you of the specific access Voyzu has to your G Suite
instance, click on Accept
Suite will be installed
in your domain.
Once install is complete, which is generally within 20 seconds or so, you and your domain users can launch
Voyzu from the Google
universal navigation icon
Activate Voyzu by logging in
After launching Voyzu you will be taken to the Voyzu login screen - select your G Suite
and log in.
Once you have logged in for the first time, Voyzu is now active and available to all
domain users on your domain.
I receive an error message saying voyzu has not been installed for my domain
It can take a short while for Google to sync install data. If you receive
warning immediately after
installing voyzu then wait a minute or so and try again.
I receive an error message saying "Please check that Voyzu Contacts Directory has data
access granted for domain"
Ensure data access has not been revoked. In G Suite admin navigate to
Google Admin Console > Apps > Marktplace apps > Settings for
Voyzu Contacts Directory > Data access. Make sure Data access is 'Granted'.
It is also important that the service is "ON".
I receive an error message saying voyzu has not yet been activated
Check that a domain administrator has installed Voyzu and has logged in at least once.
I receive an error message: "You do not have permission to access Voyzu."
Your Voyzu G Suite administrator has not granted you access. Contact your domain admin and
I receive an error message "Please log in using your primary domain email address"
Currently Voyzu Contacts Directory for G Suite only supports a single domain per G
Guiste account. Admins and regular
users must sign in using their primary domain email address, signing in with a secondary
domain address is not supported
I receive an error message 'popup_closed_by_user'
You will get this message if you close the Google 'choose account' button without selecting
an account. If
however you are receiving
this error even when you select your account, then you may need to enable third party
cookies on your browser
Making sure domain users can see Directory contacts
If some or all of your domain users cannot see the 'Directory' label when they view their
contacts you may need to enable this feature.
viewing of external contacts:
Log into your G Suite admin console and navigate to "Directory" > "Directory
Enable the option to "Show both domain profiles and domain shared contacts"