Help installing and activating Voyzu Contacts Directory for G Suite


Overview

Voyzu Contacts Directory for G Suite is available only to G Suite users, i.e. it cannot be installed with a regular Gmail account. The online software is very simple to install and activate, as there is full integration with you as a G Suite user. Follow these simple steps to install and activate Voyzu

As a domain administrator, install from the G Suite marketplace

Follow this link to install Voyzu Contacts Directory for G Suite. Only 'Domain install' is supported as voyzu needs access to your domain-wide contacts.

Individual install is not supported and you will receive a verification warning if you attempt an individual install

You will see a screen informing you of the specific access Voyzu has to your G Suite instance, click on Accept once you are comfortable with the Terms and Privacy policy, and Voyzu Contacts Directory for G Suite will be installed in your domain.

Launch

Once install is complete, which is generally within 20 seconds or so, you can launch Voyzu from the G Suite Marketplace screen (which will now show a 'launch' button rather than install buttons), or from the universal navigation icon

Activate Voyzu by logging in

After launching Voyzu you will be taken to the Voyzu login screen - select your G Suite administator account and log in.

Once you have logged in for the first time, Voyzu is now active and available to all users on your domain. You can control access by clicking the 'Users' menu item.

Troubleshooting


I receive an error message saying voyzu has not been installed for my domain
There can be a couple of reasons for this error:

  • It can take a short while for Google to sync install data. If you receive this warning immediately after installing voyzu then wait a minute or so and try again.

  • Individual install is not supported. Even if you are a domain administator, an individual install from the G Suite marketplace will result in this error. Install voyzu domain wide

I receive an error message saying "Please check that Voyzu Contacts Directory has data access granted for domain"
Ensure data access has not been revoked. In G Suite admin navigate to Google Admin Console > Apps > Marktplace apps > Settings for Voyzu Contacts Directory > Data access. Make sure Data access is 'Granted'. It is also important that the service is "ON".


I receive an error message saying voyzu has not yet been activated
Check that a domain administrator has installed Voyzu and has logged in at least once.

I receive an error message: "You do not have permission to access Voyzu."
Your Voyzu G Suite administrator has not granted you access. Contact your domain admin and request access.

I receive an error message "Please log in using your primary domain email address"
Currently Voyzu Contacts Directory for G Suite only supports a single domain per G Guiste account. Admins and regular users must sign in using their primary domain email address, signing in with a secondary domain address is not supported

I receive an error message 'popup_closed_by_user'
You will get this message if you close the Google 'choose account' button without selecting an account. If however you are receiving this error even when you select your account, then you may need to enable third party cookies on your browser