Help installing and activating Voyzu Shared Contacts Manager
Voyzu Shared Contacts Manager is available only to G Suite users, i.e. it cannot
be installed with a
regular Gmail account.
The online software is very simple to install and activate, as there is full integration
with you as a G Suite
Follow these simple steps to install and activate Voyzu
As a domain administrator, install from the G Suite marketplace
to install Voyzu Shared Contacts Manager. Only 'Domain install' is supported.
You will see a screen informing you of the specific access Voyzu has to your G Suite
instance, click on Accept
Suite will be installed
in your domain.
Once install is complete, which is generally within 20 seconds or so, you and your domain users can launch
Voyzu from the Google
universal navigation icon
Activate Voyzu by logging in
After launching Voyzu you will be taken to the Voyzu login screen - select your G Suite
and log in.
Once you have logged in for the first time, Voyzu is now active and available to all
users on your domain.
You can control access by clicking the 'Users' menu item in Voyzu.
If you are having problems logging in to Voyzu, here are some things you can check
I receive an error message saying Voyzu has not been installed for my domain
It can take a short while (minutes not hours) for Google to sync install data. If you receive
warning immediately after
installing Voyzu then wait a minute or so and try again.
I receive an error message 'popup_closed_by_user'
You will get this message if you close the Google 'choose account' screen without selecting
an account. If
however you are receiving
this error even when you select your account, then you may need to enable third party
cookies on your browser. Third party cookies are a requirement for Google's authentication to work.
Check that you are logging into the correct product
We offer two contacts management products - Voyzu Contacts Directory which enables you to manage your domain external contacts, and
Voyzu Shared Contacts Manager which is a more fuller featured contact management solution. You can read more about the products and their
differences here. You can see which product or products you have installed within the G Suite
Admin console by navigating to Apps > G Suite Marketplace Apps
Check that the application is available to all users and that data access is granted
From G Suite Admin navigate to Apps > G Suite Marketplace apps. Click on 'Voyzu Shared Contacts Manager' and ensure
that the application is available to all users, and all scopes have been granted
I receive an error message saying Voyzu has not yet been activated
Check that a domain administrator has installed Voyzu and has logged in at least once.
I receive an error message: "You do not have permission to access Voyzu."
Your Voyzu G Suite administrator has not granted you access to Voyzu. This is done within Voyzu (in the users tab). Contact your domain admin and
I receive an error message "Please log in using your primary domain email address"
Currently Voyzu Shared Contacts Manager only supports a single domain per G
Suite account. Admins and regular
users must sign in using their primary domain email address, signing in with a secondary
domain address is not supported