Help installing and activating Voyzu Shared Contacts Manager


Overview

Voyzu Shared Contacts Manager is available only to G Suite users, i.e. it cannot be installed with a regular Gmail account. The online software is very simple to install and activate, as there is full integration with you as a G Suite administrator. Follow these simple steps to install and activate Voyzu

As a domain administrator, install from the G Suite marketplace

Follow this link to install Voyzu Shared Contacts Manager. Only 'Domain install' is supported. contacts.

You will see a screen informing you of the specific access Voyzu has to your G Suite instance, click on Accept once you are comfortable with the Terms and Privacy policy, and Voyzu Shared Contacts Manager for G Suite will be installed in your domain.

Launch

Once install is complete, which is generally within 20 seconds or so, you and your domain users can launch Voyzu from the Google universal navigation icon

Activate Voyzu by logging in

After launching Voyzu you will be taken to the Voyzu login screen - select your G Suite administator account and log in.

Once you have logged in for the first time, Voyzu is now active and available to all users on your domain. You can control access by clicking the 'Users' menu item in Voyzu.

Troubleshooting


If you are having problems logging in to Voyzu, here are some things you can check

I receive an error message saying Voyzu has not been installed for my domain
It can take a short while (minutes not hours) for Google to sync install data. If you receive this warning immediately after installing Voyzu then wait a minute or so and try again.

I receive an error message 'popup_closed_by_user'
You will get this message if you close the Google 'choose account' screen without selecting an account. If however you are receiving this error even when you select your account, then you may need to enable third party cookies on your browser. Third party cookies are a requirement for Google's authentication to work.

Check that you are logging into the correct product
We offer two contacts management products - Voyzu Contacts Directory which enables you to manage your domain external contacts, and Voyzu Shared Contacts Manager which is a more fuller featured contact management solution. You can read more about the products and their differences here. You can see which product or products you have installed within the G Suite Admin console by navigating to Apps > G Suite Marketplace Apps

Check that the application is available to all users and that data access is granted
From G Suite Admin navigate to Apps > G Suite Marketplace apps. Click on 'Voyzu Shared Contacts Manager' and ensure that the application is available to all users, and all scopes have been granted

I receive an error message saying Voyzu has not yet been activated
Check that a domain administrator has installed Voyzu and has logged in at least once.

I receive an error message: "You do not have permission to access Voyzu."
Your Voyzu G Suite administrator has not granted you access to Voyzu. This is done within Voyzu (in the users tab). Contact your domain admin and request access.

I receive an error message "Please log in using your primary domain email address"
Currently Voyzu Shared Contacts Manager only supports a single domain per G Suite account. Admins and regular users must sign in using their primary domain email address, signing in with a secondary domain address is not supported

I have checked all of these and still can't login
It is possible Voyzu doesn't have the API access it needs. Check out this support article

Nope I'm stuck
Contact Voyzu support.